Please note - The issue with our credit card payment provider has now been resolved
Plum Help Centre
FREQUENTLY ASKED QUESTIONS
Here you'll find your most popular questions answered by our team of technical specialists and customer service experts.
DELIVERY & RETURNS
We offer free next working day delivery on all orders worth £50 or more. We deliver to the whole of the UK, including all remote locations.
SPARE PARTS FINDER
Our authorised spare parts are designed for the perfect fit and performance to get your toys back up and running.
REGISTER YOUR PRODUCT
Fill in the product registration form to register your product and claim your extended warranty.
WARRANTY CLAIM FORM
Has your product developed a manufacturing defect within the warranty period? Fill in the online form to submit a claim.
Wood is a natural product and will split. This does not affect its strength. Click on this option to learn more.
TRAMPOLINE ASSEMBLY VIDEOS
Need some help assembling your trampoline? Watch our experts show you how.
Need a hand, have a question, or just want to leave feedback? Find out how you can contact us.